FREQUENTLY ASKED QUESTIONS
Q: Shipping and Delivery Times?
A: Your order will be processed within 48 hours of order receipt and shipped to you after
processing is complete. Shipping may take up to 5 business days and is dependent
on the destination.
Q: Notification of processing and shipping?
A: You will receive an email confirmation when you submit an order to Leisure
Hammocks.com that you can retain as proof of purchase. You will also be
notified of the shipping information so that you can track your order.
Q: Return and Warranty?
A: We want our customers to be completely satisfied with our products. If for
any reason you wish to return your purchase, please direct as follows:
- Manufacturer’s warranties are dependant upon the brand you have
purchased. Information for each manufacturer should be included with your
delivery, will be posted here and also in the Returns/Refunds link.
- For KingCord products, you may return items within 30 days of purchase
upon authorization. The product should be shipped prepaid in its original
packing and in saleable condition, by ground mail (USPS or Canada Post)
for credit or refund. Due to US Customs Brokerage duties, a CDN$45
return fee has to be charged on returns from the US.
- Please contact us with any questions, so that we can work with you to
facilitate the return.
Q: How can I contact Leisure Hammocks?
A: You may choose to use our online email form or you may call our toll free
customer service line at 1-888-411-7016 between 9:00 am and 6:00 pm Central
Standard Time.
Q: Is there a Weight Capacity for Hammocks?
A: Most hammocks, swings and stands have a weight capacity of 450 lbs.
Q: Distances and Heights to hang a hammock?
A: The ideal distance for a large hammock is 15 feet or between 13-16 feet. The
closer your anchor points are the more curved your hammock will be. The ideal
distance for any hammock is about two feet more than the whole length of the
hammock when measured from ring to ring.
The recommended height for the placement of the tree hook is between 4 and
5 feet. If your supports are closer than the above recommended length, the tree
hooks should be raised.
| Height of Tree Hooks (in inches) |
| |
Distance Between Trees or Posts |
| Hammock Length* |
10' |
11' |
12' |
13' |
14' |
15' |
| 9' |
48 |
48 |
48 |
48 |
48 |
48 |
| 10' |
54 |
48 |
48 |
48 |
48 |
48 |
| 11' |
66 |
54 |
48 |
48 |
48 |
48 |
| 12' |
84 |
72 |
60 |
48 |
48 |
48 |
| 13' |
96 |
84 |
72 |
60 |
48 |
48 |
| 14' |
108 |
96 |
84 |
72 |
60 |
48 |
| *Distance in feet measured from ring to ring when laid flat on the floor |
**Heights in the shaded areas are not recommended because the
hammock may have too pronounced of an arch, possibly making it uncomfortable. |
| Important Note: It is normal for a new hammock to be up to 2 feet shorter. A new hammock is in an "unstretched state." With the first use, the hammock will stretch from 1 to 2 feet . You may need to use a small extension of chain or rope during the initial hanging. But stretching will occur and the hammock will gain its proper length. |
Q: Life Expectancy of a hammock?
A: Climate, Care and material that the hammock is made of all contribute to the
life expectancy of a hammock. Store your hammock indoors during extreme
weather conditions and when not in use for long durations. Investing time in the
care of your hammock will maximize its life expectancy.
Q: Care and Maintenance of a rope hammock?
Below are some helpful tips:
- It is a good idea to wax natural spreader bars regularly, to help protect the
finish and prevent moisture from affecting the wood,
- Optimally, the hammock should be used in a dry location without excessive
direct sunlight which naturally weathers the wood, and stored overnight to
dry and prevent prolonged exposure to moisture or humidity.
- Anything left damp too long will develop mold or mildew.
- Don't leave the hammock lying in the grass!
- Winter-store your hammock completely dry, preferably in a closed bag/box.
Caution and Safety Tips
§ Do not jump up and down in the hammock.
§ Children should not be unsupervised around hammocks.
§ Do not exceed the maximum weight capacity outlined by the
manufacturer.
§ Ensure your weight is placed in the center of the hammock or it
may become unstable.
§ Never sit on the edge of the hammock.
§ Never place infants in the hammock and ensure that children
are directly supervised.
